Return Policy
Goods may be returned up to 30 days from the date received. All returns are subject to a restock fee outlined below. Return Merchandise Authorization (RMA) requests can be made online or by calling one of our customer service representatives at 866-388-0390, option 2. Please have ready the original order or invoice number, part number, quantity, and reason for return. Parts returned without an RMA may cause delays in the return process, result in a higher restock fee, or be denied altogether.
Credit will be issued upon receipt and inspection. A restock fee will be applied as outlined below if return is not in new, uninstalled condition or not in original packaging. If a part is nonstock/ special order, it will be returned to the manufacturer for credit, and customer credit will not be issued until credit is issued to Marine Parts Source by the manufacturer.
Restock Fees
- 15-25% applicable if return is not in new, uninstalled condition and is not in original packaging
- Special order returns are subject to restock fees determined by manufacturer
Non-Returnable Items
- Custom cut wire, hose, or fiberglass tubing
Additional Exceptions or Charges
- Any free freight allowance from the original invoice will be charged back if the part(s) returned result in the original order being less than the required $100.00 free freight minimum.
- Installed parts, used parts, or custom cut items are non-returnable and will be denied credit.
- Credit for special order, non-stock parts will be at the manufacturer’s discretion and will be subject to their restock fee, return freight charges, or can be denied credit altogether.
- Credit may be delayed or denied if the issued RMA has expired.
Shipping Discrepancies
Please examine the contents of each package carefully and thoroughly! Your invoice is a record of all parts sent, and it should be checked to ensure nothing is missing. Special attention should be made to ensure small parts are not hidden under box flaps or accidentally thrown away with the packaging. Some items require shipment from multiple warehouse locations, so not all items ordered may come in one package on the same day.
If parts are missing, damaged, or mis-picked, please notify one of our customer service representatives immediately. If the package has been damaged in transit, a claim must be filed immediately with Marine Parts Source. Marine Parts Source reserves the right to deny any claims outside of 30 days from the date of receipt.
Credit
Credit will be issued upon receipt and inspection. Please allow up to 5-7 business days for credit to be processed once return is received. If a part is non-stock/special order, it will be returned to the manufacturer for credit approval. Once credit is received from the manufacturer Marine Parts Source will issue a credit back to the original form of payment.
Denied Returns
The customer will be notified if a return is denied credit. Items that are denied credit can be shipped back to the customer at their expense. Unclaimed parts will be disposed of after 30 days.